Effective Date: August 31, 2026

V & B Surface Solutions (“V & B,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit vbsurfacesolutions.com, contact us by phone, or request services from us.

We serve homeowners in New Braunfels, San Antonio, Bexar County, and surrounding Texas communities.

1. Information We Collect

Information You Provide to Us

When you submit a “Request a Free Quote” form, contact us, or request information, we may collect:

• Your name;
• Telephone number;
• Email address;
• Property or project address;
• Information about your concrete coating project;
• Your preferred project timing;
• Details about the area you want improved, such as a pool deck, patio, garage, driveway, walkway, or basement; and
• Any other information you choose to provide.

When you contact us by telephone, we may collect information you provide during the call, including your name, telephone number, property details, project information, and service preferences. We may also receive caller-identification information from our telephone provider.

Please do not submit sensitive personal information through the website or during a quote request unless it is reasonably necessary for us to provide services.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, hosting services, and similar technologies. This information may include:

• Internet Protocol (“IP”) address;
• Browser type and version;
• Device type and operating system;
• Pages viewed and links clicked;
• Date, time, and duration of your visit;
• The website or search term that referred you to our website;
• Approximate geographic location; and
• Website performance and usage information.

This information generally does not directly identify you, but it may be associated with other information in some circumstances.

2. How We Use Information

We may use the information we collect to:

• Respond to quote requests and other inquiries;
• Contact you about your requested services;
• Schedule consultations, estimates, installations, and follow-up services;
• Evaluate your project and recommend appropriate coating solutions;
• Provide, maintain, and improve our website and services;
• Communicate with you about an existing project or customer relationship;
• Send marketing communications when you have provided consent or when otherwise permitted by law;
• Understand website traffic and visitor preferences;
• Detect, prevent, and address fraud, security issues, or technical problems;
• Comply with legal obligations and enforce our agreements; and
• Protect the rights, property, safety, and security of V & B, our customers, and others.

We will not use information collected through a quote request for unrelated purposes in a manner that is materially inconsistent with this Policy unless we provide notice or obtain consent when required by law.

3. How We Share Information

We do not sell your personal information.

We may share personal information in the following limited circumstances:

Service Providers

We may share information with companies and individuals that help us operate our business and website, such as:

• Website hosting and WordPress service providers;
• Form-processing and communication providers;
• Email, telephone, scheduling, and customer-management providers;
• Website analytics providers;
• Information-technology, security, and technical-support providers; and
• Professional advisers, such as attorneys, accountants, or insurance providers.

These providers may access information only as reasonably necessary to perform services for us and are expected to protect it appropriately.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a subpoena, court order, law, or legal process;
• Respond to a government or regulatory request;
• Protect against fraud, abuse, or security threats;
• Enforce our agreements and policies; or
• Protect the rights, property, safety, or security of V & B, our customers, or others.

Business Transfers

If V & B is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

4. Cookies and Analytics

Our WordPress website may use cookies and similar technologies. Cookies are small text files stored on your device that help a website remember information and understand how visitors use the site.

We may use cookies to:

• Keep the website functioning properly;
• Remember preferences;
• Improve website performance;
• Understand visitor traffic and engagement;
• Help protect the website from abuse; and
• Measure the effectiveness of marketing efforts.

Some cookies may be placed by third-party service providers, including analytics, hosting, security, or embedded-content providers. These providers may collect information about your use of the website according to their own privacy policies.

Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect certain website features. Where required by law, we will provide additional cookie choices or consent mechanisms.

5. Marketing Communications

We may use your contact information to send service-related communications, such as responses to your inquiry, appointment information, project updates, or follow-up messages.

We may also send promotional or marketing communications when you have consented to receive them or when otherwise permitted by law. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in a marketing email;
• Replying to the message with an opt-out request;
• Calling us at (830) 652-1999; or
• Contacting us using the information in the “Contact Us” section below.

Even if you opt out of marketing communications, we may continue sending messages necessary to respond to your request or provide services.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

These safeguards may include access controls, secure website and hosting practices, service-provider security measures, software updates, and limiting access to personal information to people who need it for legitimate business purposes.

No method of transmitting or storing information is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will provide notices required by applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

• Respond to inquiries and provide requested services;
• Maintain business and customer records;
• Complete accounting, tax, warranty, and legal obligations;
• Resolve disputes;
• Prevent fraud and protect security; and
• Enforce agreements.

The length of time we retain information depends on the type of information, the nature of our relationship with you, and applicable legal or business requirements. When information is no longer reasonably needed, we may delete, destroy, or anonymize it, subject to legal and technical limitations.

8. Your Privacy Rights and Choices

Subject to applicable law and reasonable verification of your identity, you may request to:

• Confirm whether we process personal information about you;
• Access or receive a copy of personal information we maintain about you;
• Correct inaccurate or incomplete personal information;
• Request deletion of personal information, subject to legal exceptions;
• Withdraw consent where processing is based on consent; and
• Opt out of marketing communications.

Depending on applicable law, Texas residents may have additional rights concerning their personal information. We will review and respond to privacy requests as required by applicable law.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right. We may retain certain information when necessary to comply with law, complete a transaction, protect our legal rights, resolve disputes, maintain security, or fulfill another lawful business purpose.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media pages, maps, payment services, or other online services. These third parties operate independently and have their own privacy policies and practices.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website and services are intended for homeowners and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

If you believe a child under 13 has provided personal information to us, please contact us. If we learn that we have collected such information, we will take reasonable steps to delete it, subject to applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.

When we make changes, we will update the “Effective Date” at the top of this Policy. The updated Policy will be posted on this page. Your continued use of the website after an updated Policy is posted means that you acknowledge the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

V & B Surface Solutions

New Braunfels, Texas

Phone: (830) 652-1999

Email: info@vbsurfacesolutions.com